Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with JENNVIE Med Spa. It may include the following categories.

Contact and identifying information

• Full name
• Email address
• Telephone or mobile number
• Mailing address, when applicable
• Preferred method and time of contact

Appointment and service information

• Requested service or treatment category
• Appointment preferences and availability
• Booking, cancellation, and attendance information
• Communications concerning consultations or appointments

Website and device information

• Internet Protocol address
• Browser and device type
• Operating system
• Website pages viewed and links selected
• Approximate geographic location derived from an IP address
• Advertising, cookie, and analytics identifiers

Payment information

Payments may be processed through third-party payment or booking providers. JENNVIE Med Spa generally does not receive or retain your complete payment card number. Payment providers process information under their own privacy and security practices.

Information you voluntarily provide

You may provide other information when communicating with us. Please do not submit detailed medical records, diagnoses, photographs, medication lists, Social Security numbers, insurance information, or other highly sensitive information through a general website contact form or Meta advertising form.

2. How We Collect Information

We may collect information:

• Directly from you when you contact us or request an appointment
• Through our website and online forms
• Through Facebook or Instagram Instant Forms
• Through our online booking and scheduling providers
• Through telephone calls, text messages, and emails
• Automatically through cookies, pixels, analytics, and similar technologies
• From service providers that assist us with advertising, scheduling, communications, or payment processing

3. How We Use Information

We may use personal information to:

• Respond to questions and appointment requests
• Contact you regarding an offer, consultation, or requested service
• Schedule, confirm, reschedule, or cancel appointments
• Provide requested services and customer support
• Send appointment reminders and administrative messages
• Send promotional communications when permitted by law or with your consent
• Personalize and improve our website, advertising, and services
• Measure advertising and campaign performance
• Prevent fraud, misuse, unauthorized activity, or security incidents
• Comply with legal, licensing, regulatory, or professional obligations
• Protect the rights, safety, property, and operations of JENNVIE Med Spa and others

4. Facebook and Instagram Lead Forms

When you submit information through a Facebook or Instagram lead form, Meta may provide the submitted information to JENNVIE Med Spa. We may use that information to respond to your inquiry, contact you about the offer shown in the advertisement, answer questions, and assist with scheduling.

Your use of Facebook, Instagram, and other Meta services is also subject to Meta's own privacy terms and practices.

5. Text Messages, Telephone Calls, and Email

When you provide your telephone number or email address and request contact, JENNVIE Med Spa may contact you regarding your inquiry, consultation, appointment, or requested service.

Where you separately consent to marketing communications, we may also send promotional messages. Consent to receive promotional text messages is not a condition of purchasing a service. Message and data rates may apply. Message frequency may vary.

You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP. You may unsubscribe from promotional emails by using the unsubscribe link provided in the email.

Opting out of promotional messages will not prevent us from sending necessary non-promotional communications regarding an existing appointment, transaction, account, or safety matter.

6. Cookies, Analytics, and Advertising

Our website and advertising partners may use cookies, pixels, tags, software development kits, and similar technologies to operate the website, understand visitor activity, remember preferences, measure advertising performance, and present relevant advertising.

These technologies may collect information about your browser, device, approximate location, interactions with our website, and advertisements viewed or selected.

Depending on your browser, device, and applicable law, you may be able to manage cookies through your browser settings, device settings, or a cookie preference tool displayed on our website.

7. How We Disclose Information

We may disclose personal information to vendors and service providers that perform services for us, including:

• Website hosting and website-management providers, including Squarespace
• Appointment-booking and client-management platforms
• Email, telephone, and text-message providers
• Payment processors and financing providers
• Advertising and analytics providers, including Meta
• Information-technology and security providers
• Accountants, attorneys, insurers, and professional advisers

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, enforce our agreements, investigate fraud or security concerns, or protect the rights and safety of JENNVIE Med Spa, our clients, or others.

If JENNVIE Med Spa is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be disclosed as part of that transaction, subject to applicable law.

8. Sale of Information and Targeted Advertising

JENNVIE Med Spa does not sell personal information in exchange for money. However, our use of certain advertising and analytics technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under some state privacy laws.

Where required by applicable law, you may request to opt out of the sale or sharing of personal information or its use for targeted advertising. Where legally required and technically supported, we may also recognize qualifying browser-based opt-out preference signals.

9. Health and Treatment Information

If JENNVIE Med Spa is subject to the Health Insurance Portability and Accountability Act for a particular activity, protected health information will be handled according to the applicable Notice of Privacy Practices and not solely under this website Privacy Policy.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and treatment records, resolve disputes, enforce agreements, satisfy legal or professional obligations, and protect against fraud or misuse.

Retention periods may vary depending on the type of information, the nature of your relationship with us, and applicable legal or regulatory requirements.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You should use care when transmitting personal or sensitive information electronically.

12. Your Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Opt out of targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a qualifying privacy request

These rights are subject to legal limitations and exceptions. We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority.

To submit a privacy request, use our website contact form and include “Privacy Request” in your message, or contact us using the information at the bottom of this policy.

If we deny a qualifying privacy request, you may ask us to reconsider by submitting an appeal through the same contact method and writing “Privacy Appeal”.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Children's Privacy

Our website and online advertising are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 through our general website or advertising forms.

Services involving a minor are subject to applicable law, clinical requirements, and parent or legal-guardian authorization.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment services, financing services, social-media platforms, or other services that we do not control.

Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, vendors, or legal obligations.

When we make changes, we will update the “Last updated” date at the top of the page. Material changes may also be communicated through our website or another appropriate method.

16. Contact JENNVIE Med Spa